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Weekends at Hilton
UK Terms & Conditions
Contract & AgreementThe terms `we`, `our` and `us` means Maximise Enterprises Ltd. `You` refers to the person who has made the reservation and each member of the group on whose behalf the group contact has booked.
We understand and accept that every group leader understands and accepts our terms and conditions at point of booking whether the booking is made over the telephone, in person, in writing or via the Internet. It is the group leader`s responsibility to ensure every member of his/her party is aware of and adheres to our terms and conditions and supplies all information to the group accurately.
The group leader is responsible for full payment regarding any weekend or events booked. If there is a change in the group leader, we must be notified in writing.
What Happens if you want to cancel?
You have 5 working days from the date of placing your order with Maximise to cancel without charge. After this time has elapsed, the following charges will apply:
You will also be liable for 100% of the cost of any pre paid tickets or vouchers we have purchased on your behalf.
Bookings made within four weeks of the date of departure will be paid in full at the point of booking and will be subject to cancellation charges as above.
If you wish to cancel on behalf of only some of the group then the cancellation charges outlined above will apply pro rata but we may become entitled to cancel the event. All cancellations must be sent to us in writing. We strongly recommend that clients insure against cancellation.
What Happens If You Want To Make A Change?
You may not change your reservation to a special offer that may subsequently become available. You cannot transfer insurance premiums from one person to another.
We may be able to add additional persons onto your party after you have made your booking but this is always subject to availability. Your party size can be increased or decreased without charge up until your Final Payment Date, four weeks prior to your event and shown on your written confirmation. However, if you wish to add on additional persons after this date this will be subject to a £20 per person charge.
We will endeavour to accommodate any group that wishes to change their booking date, timings of an event, location and/or activity changes. However this is always subject to availability and carries a £20 administration charge per change.
As your contract is with Maximise, all changes and requests must be made directly with us and not end suppliers.
What If We Cancel?
In most cases neither you nor we are entitled to cancel because of adverse weather conditions. For some events if the safety risks are, in our opinion, unacceptable we reserve the right to cancel the event. If we do cancel in such circumstances we will make every effort to reschedule the event for another date. We will not be obliged to give any refund if we cancel an event because of adverse weather conditions. This will also apply to any rescheduled event.
Late Bookings
We consider a late booking to be a booking made within 4 weeks of a departure date. Any bookings made within this period are not subject to our standard payment terms. Payment in full is required upon booking. You are not obliged to cancel a late booking at any time. All late bookings are subject to availability.
What Happens If We Make a Change?
We try to avoid making any changes to your bookings once in place, but sometimes it is beyond our control. We will always endeavour to notify you of any changes as soon as possible. However, under no circumstance are we obliged to cancel or refund any element of a weekend cancelled due to war and, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (delayed flights), bad weather conditions and similar events beyond our control.
All accommodation that we use is advertised and booked in twin rooms, unless otherwise stated. However, subject to changes in numbers we reserve the right to move members of the same sex to different room configurations to make the best use of available accommodation.
We reserve the right to change accommodation to other accommodation of similar quality with similar access to any activities that we agree to arrange.
If an event within a package, which we organise, becomes unavailable we will have the choice of organising an alternative activity (in consultation with you), or making a proportional refund. You will not be entitled to cancel the booking. If we decide that the event is a subsidiary and not a principal part of any package, we will not be obliged and you will not be entitled to cancel your booking.
Complaints
If you have a complaint regarding any element of your booking you must notify us in writing. If a complaint arises during your weekend you must telephone a Maximise Representative on the emergency contact number supplied immediately. If you fail to call and report any such incidents or issues we will not consider ourselves to be liable for those complaints. All concerns must be forwarded in writing to us within 7 days after your event and we will respond to all complaints in written format. The party leader must bring all complaints to our attention.
Payment & Surcharges
We accept the following methods of payment: Debit Card, Cheque (made payable to Maximise Enterprises Ltd), all major Credit Cards (excluding American Express, Transax and Diners) and payment directly into our bank account via BACS or direct payment.
Payment by debit card, cheque, cash or direct payment does not carry a surcharge. Payment by a Credit card is subject to a 2.5% surcharge, which represents the charge we incur for processing such payments. Uncleared cheques or cheques that are referred to drawer are subject to a £25 handling charge per occurrence.
All groups must pay a deposit to secure their booking. Your final balance is due 28 days before your weekend date but the exact date is always stated on your confirmation. If you do not pay us within the time limits specified you may jeopardise our ability to provide the event and we have the right to treat all or part of the booking as cancelled and you will be liable for the cancellation charges due to us under this agreement.
Once you have placed a booking and we have confirmed your details in writing the details will not usually change, providing the arrangements and group size remain the same. Surcharges may apply where minimum numbers are not reached for an activity or event to proceed. In the event that an activity cannot take place due to a fall in numbers we reserve the right to cancel your event and refund all monies paid for that event, or offer alternative arrangements.
Behaviour
Upon booking a Maximise weekend it is understood that you agree to behave in a safe and courteous manner at all times. You also agree to obey the proper instructions of any activity leader, and will dress and equip yourself suitably for any event. You also agree to use safety equipment as instructed and not tamper with or abuse it. You also agree to compensate our contractors or us for any damage or loss of revenue caused by you in the course of an event.
We understand the fact you have booked a fun weekend. However, as a Maximise customer you are expected to behave in a safe and courteous manner at all times. You must ensure you arrive on time for all events, obey all instructions given to you by activity leaders and dress appropriately for your activities. You are not permitted to arrive at any accommodation or activity suppliers under the influence of alcohol or drugs under any circumstances. Maximise will not be liable for any refusal of entry or participation in an activity if your group fails to conduct yourselves as detailed in this clause.
Certain accommodation and event suppliers insist on a behavioural bond to be deposited by the group on arrival. Management may refuse your group entry without this bond and Maximise will not be liable for your arrangements if this clause is not adhered to, or if the management refuse entry.
Accommodation
Maximise grade hotels based on a number of factors including facilities, feedback and Maximise group suitability. Therefore, the grade that Maximise assign to a hotel may differ from other hotel grading systems and other companies, both official and unofficial.
Meals and Special Requirements
Many of our restaurant providers require pre ordering before you arrive at the venue. It is your responsibility to complete the pre order and return it by the date specified. Failure to do so may result in your menu being selected for you. We will always endeavour to accommodate party members with special dietary requirements but cannot guarantee an alternative will be arranged. All special requirements must be communicated to Maximise and our suppliers as soon as possible. Our suppliers reserve the right to change or alter any set menus without notice. Maximise are not liable for any food allergies.
You must make us and our suppliers aware of any medical circumstances that may affect your safety or health whilst participating in any activities.
Event Timings & Itineraries
We assemble each itinerary with the greatest of care using our wealth of experience in the industry. As stated in our itineraries all groups are required to arrive at their activity sites 30 minutes prior to their start time to allow for a smooth running programme. Failure to do so may result in the quality and duration of your activity being compromised. Maximise will not be liable in the event of your group failing to arrive at an activity or venue at the time specified.
Beauty Treatments
If you or members of your party are required to choose a treatment from a selection that Maximise has provided, these choices must be made and forwarded to Maximise by your Final Payment Date. Failure to do so may result in your treatments being chosen for you. All special requirements must be communicated to Maximise and our suppliers as soon as possible. We will endeavour to accommodate all persons with special requirements but cannot guarantee a suitable alternative will be arranged. Our suppliers reserve the right to change or alter treatments without notice.
How Do We Deal With Risk?
We organise a wide range of events and some of them involve a degree of risk you of physical injury of damage to property. This is what makes these events exciting! We do not exclude our liability for death of personal injury caused by our negligence or that of our employees, but we do not accept liability for the negligence of any other persons. We do all that we reasonably can to reduce the risk to you. If we have done that and are not negligent, you will take responsibility for any risks involved in participation in any event. We cannot accept liability in any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible, or any event which we or our supplier could not help, expect or prevent.
Advertising and Special Offers
All photographic and pictorial references found in our brochure and on our website are purely representative of the products & events we offer and will be accepted as such.
All accommodation packaged and advertised by Maximise is done so using our own opinions and interpretations of that Hotel`s star rating, location and facilities. Our grading and interpretations may sometimes differ to that which the hotel and/or other companies, both official and unofficial, advertise.
Price promise guarantees are valid for up to 5 working days after the point of booking and do not include any special offers or limited promotions offered by any competitors. All Maximise special offers are subject to compliance with our payment terms and conditions, and any other restrictions or requirements that we have put in place for the offer.
Insurance
It is essential that you arrange adequate insurance to accommodate your party and their requirements. If you do not take out insurance through Maximise we will assume you have arranged your own cover via another provider.
General
We believe our Terms and Conditions to be fair. The law of England and Wales governs them. We reserve the right to make amendments and improvements to these terms and conditions without notice. For the full and latest version of our terms and conditions please visit our website.
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