8.1 – Cancellations or Modifications made by the customer
Cancellations:
Once your booking has been confirmed, a cancellation will only be accepted in writing from the group contact.
Cancellation charges:
- 42 days or more before the date of departure (DOD) results in the loss of the initial booking deposit and all individual £25 deposits. Any group member who has paid more than £25 deposit will be subject to an admin fee of £10 for any refunds.
- Less than 42 days before DOD results in the loss of 100% of the total package cost for the number of attendees booked at the time of cancellation. This includes the loss of all amounts paid by members of the group.
Bookings made within six weeks of the date of departure will be paid in full at the point of booking and will be subject to cancellation charges as above.If you wish to cancel on behalf of only some of the members, the cancellation charges outlined above will apply pro-rata. However, we may become entitled to recalculate the package price based on minimum numbers for events, or cancel the event if numbers drop significantly and the amount paid in this instance are non-refundable.
Maximise does not offer insurances and strongly recommend that clients take out insurance to protect themselves in the event of needing to cancel their trip.
The price of your weekend is based on your initial numbers. If there is a drop in numbers and elements of the weekend are subject to minimum numbers, Maximise may be required to recalculate the package price based on the final number of people going. The group leader will be required to pay the balance of the booking based on the reworked price. No refunds will be made if you or any group members choose to leave your arrangements/activities early or choose, for whatever reason, not to participate in any of the events on your itinerary. It is the group leader's responsibility to notify Maximise in writing of any special or specific requirements. This is to be made at the point of booking and can include, but are not limited to, disabilities or dietary requirements.
In case you decide to cancel the booking during the payment period, people who have paid will lose the £25 deposit and £35 for overpaid deposits.
For cancellation related to Covid-19 please check ARTICLE 17.
Modifications:
We may be able to add additional people to your stag/hen do after you've confirmed your booking, however, this is always subject to availability.
The number of participants may increase or decrease without charge up until the due date of your final payment. This is 6 weeks before your date of travel and clearly indicated on your confirmation. Individuals who pay the per person deposit and are then unable to attend the hen/stag do will lose their non-refundable and non-transferable £25 deposit (+£10 for overpaid deposits). If you wish to add an additional person to the trip, this will be subject to a administration charge and subject to availability. £10 to add someone if the package is activities only and £20 if the package includes accommodation and activities
When final numbers and balance are confirmed, if the group numbers have dropped drop by 25% or more from the original booking confirmation, Maximise reserves the right to recalculate the weekend package price. The group leader is then responsible for the revised outstanding balance as a one-off payment. While we will do everything we can to assist, a drop in numbers below any minimum numbers stipulated on activities, or below 8 for accommodation, may result in alternative activities or accommodation needing to be arranged.
We will endeavor to accommodate any group that wishes to change their booking date, time of activities, location and/or activity changes. However, this is always subject to availability and carries admin fees.
If you wish to amend dates/location, this can be done outside of 6 weeks prior to travel subject to availability and a £20 admin fee per change.
If any member of your group is unable to participate or travel due to the death, injury or serious illness of himself/herself, a close relative or friend, we will allow the booking to be transferred to another individual without imposing the administration charge. We will also allow such changed to be made if the individual is subject to jury duty. While we will not impose the administration charge, and additional costs imposed by our suppliers will be passed on. Maximise will charge for name changes, with charges being dependent on the Airline supplier. Some airlines may impose a 100% cancellation charge and the cost of a new ticket, plus administration charges, which you will be responsible for.
As your contract is with Maximise, all changes and requests must be in writing and made directly with us and not our suppliers.
8.2 – Cancellations or Modifications made by Maximise
Cancellations:
Very rarely does Maximise need to cancel confirmed bookings. While we work very hard to avoid changes and cancellations, we reserve the right to do so. Many of the changes are minor such as a change to your itinerary relating to the time of a confirmed activity(ies), a change in the activity venue, or a change in your accommodation to a suitable alternative of a similar standard in the same city.
In the rare circumstance Maximise need to make a significant change or cancel your weekend after confirmation, we will inform you as soon as possible. Maximise will offer the following options:
- Full and immediate refund of anything you have paid to us for a service cancelled by Maximise. Please note that refunds can take up to 30 working days.
- Choose an alternative option (in the same price range) which you may choose to book instead.
Compensation will not be payable in the event Maximise is forced to make changes or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. Circumstances which could not have been avoided despite all due care and attention.Compensation will also not be payable if Maximise is forced to cancel an activity due to not meeting the minimum number requirement.
Maximise reserves the right to change or alter the price of transfers should changes be made to flights or arrival/departure airports. This is also the case if the change is beyond the group leaders control. In addition, we reserve the right to change or alter the price of transfers should the number of participants change.
No compensation will be payable and the above options will not be available if we cancel as a result of you not complying with our terms and conditions, such as not paying your balance on time. Compensation is also not payable if the change made is minor.
Once you have received your itineraries, it is very rare for Maximise or our suppliers to be forced by Force Majeure to change or cancel part or all of your itinerary. In this event, we regret that we will be unable to provide any refunds or pay any compensation or meet any losses or expenses you incur as a result. We will try to help and advise you to secure alternative activities or events, but you will have to pay any associated and/or additional costs.
In most cases, neither you nor we are entitled to cancel due to adverse weather conditions. Maximise are also not obliged to offer refunds for events affected by or cancelled due to adverse weather conditions.
Modifications:
Maximise always aims to provide the weekend, activities, accommodation and services as advertised when booked. However, sometimes we need to make changes due to circumstances out of our control. By accepting our terms and conditions the client accepts that it may prove necessary or advisable to vary or modify a booking due to prevailing circumstances.
Maximise reserves the right to cancel or change any of the services or price including (but not limited to) flights, accommodation, activities, restaurants and transfers. If we are required to cancel or change service an alternative of equal value will be provided. In the event, this means extra cost to you, we’ll notify you, giving you the choice to accept the changes or opt for a refund for the individual element.
Given the time of booking is often months in advance of the date of travel, Maximise reserves the right to change or alter activities, products, menus or drink offerings within its packages without any notice.
We will always endeavor to notify you of any changes as soon as possible. However, under no circumstance are we obliged to refund any element of a weekend cancelled due to conflict, threat of war, riots, terrorist activity, industrial disputes, natural disasters, fire, airport closures (delayed flights), weather conditions and events beyond our control that result in an element of your weekend becoming unavailable.
Very rarely and in extreme circumstances, Maximise may be forced by third parties to move your accommodation before or after sending you the itinerary. Maximise reserve the right to move accommodation in this instance to a suitable alternative in the same city. Maximise will accept any out of pocket expenses as a result of us having to change your accommodation.
Please note that an uneven number of participants in your group may attract a hotel single supplement surcharge. If triple rooms are available at the accommodation, we will endeavor to book one for your group. However, if a single room has to be booked the group will be liable to pay the supplement as prices are based on shared occupancy.