Maximise Privacy Policy

Your Privacy

Here at Maximise we respect your data and your privacy and we take this very seriously. 

Please read the following policy to understand how we will treat your personal data when you use our site to enquire about and purchase our products and services. We assure you that we only use your data for legitimate business reasons and in the provision of the products and services you enquire for and purchase from us.

We are committed to protecting your privacy. You can of course visit our website without telling us any information about yourself. However, if you want to enquire and give any personal information about yourself, we promise we will treat it securely, fairly and lawfully. 

We can collect data in different ways:

  1. When you make an enquiry via our enquire online button or our check availability button or via our build your own weekend button
  2. When you purchase our products or services online or over the telephone
  3. When you speak to our team on the telephone
  4. When you enter our competitions or provide feedback on products or when you become a subscriber
  5. Via data capture tools such as studying which pages you read the most and the use of cookies.
  6. We use Google remarketing to capture cookie information so we can target visitors who have shown an interest in our services/products. You can opt out of this via your Google Ad Settings.
  7. Personal Data Collected from the use by you of our site. The data provided from your browser when you visit our website includes; IP address, the HTTP status code, the date, the time, the length of the visit, the pages visited and information about the browser software. The legal basis for collecting and processing this personal data is to be able to run our website and provide you with access to what you want to see and pages you want to visit.
  8. If you connect, or login to your Our MyWeekend Online area with a third party service such Google, LinkedIn or Facebook, that third party may send us information from that service. This information varies and is controlled by that service or as authorised by you via your privacy settings at that third party service.

In any of the above, the data we collect could be personal data. This Personal data includes name, email address and phone number. The legal basis for the collection and processing of this data is the provision to you of the services you have enquired about or that have been purchased by you.

When we ask you for personal information online via enquiry forms, it will only be in response to you actively enquiring about or purchasing one of our online products or services.

We may use personal information you provide to us in the following ways:

  1. To complete your booking with us; we may have to provide information to third parties in relation to customer service issues, credit card processing issues, or other services.
  2. To carry out the provision of any information you enquire about and to provide you with the information and services that you request from us
  3. To provide you with information about products that are similar to those that you have purchased or enquired about
  4. To carry out our obligations arising from any booking, to provide you with information relating to products and services that you request from us, to manage any booking and to communicate with you throughout the booking process
  5. To provide you with information about goods or services that we feel may be of interest to you. 
  6. to complete your booking; we may have to disclose some of your information to suppliers of products/service (who could be located outside the UK).
  7. To ensure that content from our site is viewable in the most pleasing and effective manner for you and the devices you use to visit our website.

What do we do with your information?

When you enquire or purchase anything via our website, we may need to collect information about you to provide relevant information to you or to process the transaction, fulfil your booking and provide you with the products or services you want. This information may include details such as your name, your telephone number, your address and your card payment details. It is important to tell you that card payment details are not held on any Maximise servers but are linked directly to our online Merchant Service providers SagePay.

Unless we have your consent, we will only pass personal data to third parties if it is required for the purpose of completing your transaction with us. We may disclose your data to certain permitted third parties, such as members of our own group, or our professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By making an enquiry or subscribing, you consent to receive from us by e-mail our offer for the requested products/services and details of other special offers which we may think may be of interest to you.

Maximise retains and uses your information throughout the enquiry and booking process to provide you with the best customer experience. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

We do not sell, or pass on your personal information to third parties for marketing purposes without your express consent.

We will ensure that your personal information is kept confidential and secure, and that the appropriate technical and organisational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing, are in place.

You agree to that we can share your information with:

  • Any member of the Maximise group including our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
  • Selected third parties involved in the provision of the services you have purchased from us including: activity and accommodation providers, transfers suppliers and our destination teams
  • Retargetting networks that require the data to select and provide relevant adverts/promotions. No information about individuals is provided to such networks, but we may provide them with information about our users to target a specific audience
  • Analytics and search engine providers that help Maximise with the improvement and optimisation of our website.

We will only disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, or Maximise is brought by a third party in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • In the event we are required to disclose your personal data to comply with any legal obligation, or to enforce or apply our Terms, or to protect the rights, property, or safety of our customers, staff, suppliers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
What are Cookies?

A "cookie" is a small text file that’s stored on your computer, tablet or phone when you visit a website.

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the Internet for other independent information on cookies.

How we use Cookies

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

We use cookies to:
  • Provide products and services that you request and to provide a secure online environment
  • Remember items you place in your shopping basket
  • Allow you to share content with your friends
  • Give you a better online experience and track website performance
  • Help us make our website more relevant to you.
Some cookies are essential for us to provide a product or service you have requested. Even if you disable cookies on this website we'll continue to use these "essential" cookies. The table below explains all the cookies we use:

Purpose Description Cookie Name Type
Essential Cookies These cookies allow us to record and retain products you have put in your basket, allow you to complete your orders, and recognises whether you are signed in or not. They are required for this website to function correctly. ASPSESSIONID Session
MaxOrderId Persistent
MaxUserId Persistent
Google Maps Cookies We use Google maps to show you detailed maps of our locations including the exact position of your hotel and activity events on your itinerary. PREF Persistent
NID Persistent
APISID Session
HSID Session
Social Sharing Cookies These cookies enable you to share a page across social media networks with your friends. The cookie means that the social network which created the button can record your action. atuvc Persistent
stid Persistent
uset Persistent
ack.session Session
BEAT Persistent
pid Persistent
psc Persistent
 SAPISID Persistent
SID Session
SSID Session
uid Persistent
uit Persistent
ULS Session
uvc Persistent
Anonymous Analytics Cookies    These cookies enable the functions of Google Analytics software. This software helps us to improve our website and your shopping experience, by showing us things like the most popular pages, how many unique users visit our site, responses to marketing activity and peak visitor times. Note that this information is completely anonymous, and cannot be used to identify individuals - they are for statistical purposes only. utma Persistent
utmb Persistent
utmc Session
utmv Persistent
utmz Persistent

Changes To Our Privacy Policy

Any changes we make to our Privacy policy in the future will appear on this page. Please check back regularly for any updates. 

By disclosing  your Personal information to us using out website or via telephone, you agree to the collection, storage and processing of your personal information as set out in this Privacy policy.

Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to us as follows:

  • By email to [email protected] 
  • By calling 0208 236 0111 and requesting to our Data Protection Officer
  • By post for the attention of The Data Protection Officer, Maximise, 77a Shenley Road, Borehamwood, Herts, WD6 1AG

 0208 236 0111

Mon - Fri: 09:00 - 19:00
Sat: 10:00 - 15:00

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